Your privacy at Nabry.

Your saved names stay yours.

Nabry helps you remember your neighbors while keeping your saved names and notes private.

Creating an account

You verify your email or use Apple or Google, then choose your home address, which must be in the United States, including its territories. Nabry sends what you type to an address search service and saves only the point you confirm. When you search the map, that service also sees what you type and roughly where the map is centered, to about a kilometer. When what you type matches a name you saved on your map, Nabry finds it without asking that service. Nabry doesn’t save what you searched for. If you choose Directions to a home or pin, your device opens Apple Maps or Google Maps with its address or map point, and Nabry doesn’t send or keep it. If you sign up from a family map invitation, you choose a home only if you later leave that family map, are removed, or it pauses.

Before you sign in

When you’re signed out, Nabry shows only a sample neighborhood’s home outlines, with no addresses, owner names, or anyone’s saved information. Nabry doesn’t ask for your location or save anything from that map in your browser.

Contacting us

Your email address and message from the contact form go to Nabry’s support inbox. We use them to respond to you. Feedback you send from your account is kept with your account, and a copy goes to the support inbox. We use it to improve Nabry and, if you ask, to reply.

Nabry+ billing

When you subscribe to Nabry+ on nabry.com, our payment processor receives your account email and an account reference and collects your payment details itself. Nabry never sees your card number. The processor emails your billing notices and may also collect information about your device and browsing to prevent fraud, under its own privacy policy. We keep billing references, your plan, and the date your paid access runs through. Deleting your account cancels Nabry+ and deletes these records from Nabry, except the record of a refund for unused time, which we keep until 90 days after the refund is settled, or longer while a payment on that subscription is still open. The payment processor keeps its own payment records under its own privacy policy.

If you subscribe in Nabry’s iPhone app, Apple handles the payment instead. Apple tells Nabry your plan, its dates, the App Store country or region, and Apple’s transaction numbers, with a random code Nabry gave the app so the purchase reaches your account. It never tells Nabry your payment details or which Apple Account you used. Deleting your Nabry account deletes these records but doesn’t cancel the subscription. Cancel it in your iPhone’s Settings.

If you subscribe in Nabry’s Android app, Google handles the payment instead. Google tells Nabry your plan, its dates, the Google Play country or region, and Google’s purchase and order numbers, with a random code Nabry gave the app so the purchase reaches your account. It never tells Nabry your payment details or which Google account you used. Deleting your Nabry account deletes these records and stops the subscription from renewing.

Your saved neighbors

The names you enter stay within your account. Other Nabry users can’t see them, and Nabry doesn’t put them in a public directory or people search. The one exception is a Nabry+ Family map, which the people on it share.

Family maps

On a Nabry+ Family map, the manager and up to four people they invite share one map. Everyone on it can see and change everything saved there, notes included. They also see each other’s email addresses and where the manager’s home is. Joining doesn’t share your own map unless you choose to copy your saved neighbors into the family map, which happens once. Your sign-in details, devices, and billing stay private to you.

What you add to a family map stays on it if you leave, because the map belongs to the manager. We delete an invitation 30 days after it is accepted, declined, revoked, or expires.

Recent activity

With Nabry+ or Nabry+ Family, your map keeps a short history of recent changes, up to the newest 100 from the last 30 days: who added, changed, or removed a name, a saved home, or a pin, and when. Everyone who can open the map sees it. It never keeps a note’s text or a deleted name.

Your map boundary

Free and paid accounts can view home outlines and addresses, and save private tags, wherever we have coverage. Public owner names appear only in an area up to two miles around your confirmed home: a preview of the nearest homes for free accounts, and the rest of that area with Nabry+. On a family map, that home is the manager’s. Nabry administrators can review owner records across covered areas.

Property information

Home outlines, addresses, and eligible owner names come from government or licensed data sources and may be out of date. A private household title you add replaces the public-record name on your map but never changes the public record.

Managing how your address appears

From a home on the map, or with the request form linked from nabry.com/verify, you can ask Nabry to mail a one-time code to that address. Nabry takes the mailing address from the public property record and never mails a typed address. The form doesn’t ask for an email address; if you’re signed in, updates go to your account email.

Nabry uses the address you type only to find that record, and deletes it once the request is handled, or after 90 days. Our print-and-mail provider mails the code in a sealed envelope addressed to the name “Current Resident” (never an owner name) and keeps its own mail records. We keep the home the request is for, request and delivery details, and your email if you gave one or were signed in. We delete them 90 days after the request closes.

Entering the code at nabry.com/verify confirms access to mail at the address, not identity, residency, or ownership. It hides the public-record owner name there without deleting the record, and you can keep it hidden or suggest a household name. After review, an approved name may appear to members who could have seen the public-record name. Signed-out visitors never see it. The hide and any approved name keep no link to you and stay until a Nabry administrator releases them. If you ask for a hide while your letter is on the way, we apply it when we approve the letter, and entering the code makes it permanent. A Nabry administrator reviews any hide whose code is never entered before it ends.

Your choices

Signed-in members can delete their account from the account page. If you can’t sign in, contact support@nabry.com to request account deletion. Support also handles correction and suppression requests. For an urgent safety request, email support@nabry.com and say it’s urgent; support can act without waiting for mail.

How Nabry handles information.

Last updated October 29, 2026. This policy covers Nabry registration and the neighborhood service.

Information you provide

To create an account, you verify your email or use a verified Apple or Google identity and choose your home address, which must be in the United States, including its territories. We send the addresses you search for during registration and home changes, and what you search for on the map, to an address search service, which sees what you type; a map search also sends the map’s center, rounded to about a kilometer. When a map search matches a name you saved on your map, we find it on our own servers and don’t send it to that service. We store only the home point you explicitly confirm, not the typed address or what you search for on the map. If you choose Directions to a home or pin, your device opens Apple Maps or Google Maps, whichever you pick, with its address or map point; that service receives it under its own privacy policy, and we don’t send or keep it. Account information includes your login identity, confirmed home location, and private names you choose to add. Your saved names and notes stay in your account and are not shared with other users, except on a Nabry+ Family map, described under “Family maps” below. For Apple or Google login, we keep the verified email, which may be an Apple private relay address if you choose Hide My Email, and the provider’s account identifier, but not profile information. The only provider token we keep is the latest one Apple gives Nabry when you sign in with Apple, so that deleting your Nabry account can ask Apple to end Nabry’s access to your Apple Account. If you send our contact form, we receive your email address and message and use them to respond to you. If you send feedback from your account, we keep your message, whether we may email you about it, and whether it came from the web or which of our apps and app version, and we email a copy to our support inbox. We use it to improve Nabry and, if you ask, to reply.

Visiting before you sign in

If you are not signed in, Nabry shows a sample neighborhood map with only government property outlines, without addresses, property identifiers, owner names, or account information. Nabry does not request your browser location before you sign in or save anything about this map in your browser.

Request data and analytics

When you use Nabry, we collect limited request data, including your IP address, the request time, a normalized name for the page or feature used, and technical details about the response. We use this data for product analytics, capacity planning, rate limiting and abuse prevention, debugging, reliability, and security investigations. We use a cookie for site analytics.

Nabry+ billing

When you start a Nabry+ checkout on nabry.com, we send our payment processor your account email, an account reference, and the plan you chose. Whether its checkout runs within Nabry’s page or on its own site, the payment processor collects your payment details and any billing information it requests directly, and it may collect information about your device and browsing activity to prevent fraud, under its own privacy policy. Nabry does not receive or store card numbers or security codes. We keep billing references, your plan, and the dates your paid access runs through to provide Nabry+, prevent duplicate charges, and answer billing questions. The payment processor sends billing notices to your account email on Nabry’s behalf. Deleting your account cancels any active nabry.com subscription and deletes Nabry’s billing records for your account, except a refund record described under “Family maps” below; the payment processor retains its own records under its own retention practices and legal obligations.

Buying in the iPhone app. If you subscribe in Nabry’s iPhone app, Apple processes the payment under the Apple Privacy Policy, and Nabry doesn’t receive your payment details. Before you buy, Nabry gives the app a random account token, which Apple keeps with your purchase so Apple’s records can be matched to your Nabry account. The token reveals nothing about you. The app then sends Nabry Apple’s signed record of your purchase. Apple also sends Nabry notices about renewals, billing problems, plan changes, refunds, and cancellations, and Nabry asks Apple for the subscription’s current status when it needs to. None of these tell Nabry your payment details or which Apple Account you used. From them we keep the account token, Apple’s transaction numbers, the plan, the App Store country or region, whether it was a test purchase, when it was bought, when the paid period ends, whether it will renew, and when Apple refunded or revoked it, but not the signed records themselves. We use them to provide Nabry+, keep each account to one billing source, and answer billing questions. Deleting your Nabry account deletes them but doesn’t cancel the subscription; only you can cancel it, with Apple. When buying in the app ends a nabry.com subscription, we refund its unused time through our payment processor and keep a refund record, described under “Family maps” below.

Buying in the Android app. If you subscribe in Nabry’s Android app, Google processes the payment under the Google Privacy Policy, and Nabry doesn’t receive your payment details. Before you buy, Nabry gives the app a random account token, which Google keeps with your purchase so Google’s records can be matched to your Nabry account. The token reveals nothing about you. The app then sends Nabry the purchase token Google gave it, and Nabry asks Google for the subscription’s status with it. Google also tells Nabry when a subscription is bought, renewed, changed, put on hold, paused, refunded, canceled, or expires, and Nabry asks Google for the current status then and when it needs to. None of these tell Nabry your payment details or which Google account you used. From them we keep the purchase token, Google’s latest order number, the plan, the Google Play country or region, whether it was a test purchase, when it started, when the paid period ends, and whether it will renew. We use them to provide Nabry+, confirm each purchase to Google, keep each account to one billing source, end a subscription or ask Google to refund it as the Terms describe, and answer billing questions. Deleting your Nabry account deletes them and asks Google to stop renewing the subscription; until Google confirms, for up to a week, we keep only the purchase token and the app’s identifier. When buying in the app ends a nabry.com subscription, we refund its unused time through our payment processor and keep a refund record, described under “Family maps” below.

Family maps

A Nabry+ Family map is the one place where the names and notes you save on your map are shown to other accounts. A family manager can invite up to four people, and each person who accepts becomes a member. The manager’s map becomes the family map. It is shared only among the people on that map, never with other Nabry members or signed-out visitors. A Nabry administrator can see it only through a read-only support view of an account on that map, opened to help with a problem.

What is shared. The manager and every member can see and edit everything saved on the family map: saved homes and pins, household titles, names, emoji or symbols, notes, colors, and color names. That includes archived names and everything the manager saved before anyone joined. The map opens at the manager’s confirmed home, so members see where it is. Everyone on the map sees the email addresses of the others; if you use Apple’s Hide My Email, that is your relay address. Members can tell whether the manager’s Nabry+ Family is active, because the family map pauses when it isn’t.

Invitations. To invite someone, the manager enters that person’s email address, which may belong to someone without a Nabry account. We use it to email the invitation link, again when the manager sends a new link, and to match the account that accepts. The email names the manager’s email address and says nothing about the home or what is on the map. The invitation page shows the manager’s address and the invited address to anyone who opens the link.

Your own map when you join. Joining doesn’t share your own map. It is set aside, unchanged, and comes back if you leave, are removed, or the family map pauses. On the invitation page you can choose to copy your saved neighbors into the family map. The copy happens once, when you join. It copies your saved homes and pins with their titles, colors, names, emoji or symbols, and notes, including archived names. At a home already saved on the family map, it adds your names, skips any name that exactly matches one already there, and keeps the family’s title and color. It leaves out your automatic “My Home” tag if you never renamed it or added names to it, and it doesn’t copy your color names. Your own map keeps everything. If you don’t choose the copy, nothing from your own map goes to the family map.

What stays private to you. The other people on a family map can’t see your sign-in methods, your devices and sessions, your payment details or billing history, or the issue reports and address letter requests you file. They can’t see a member’s own map or a member’s own confirmed home. The manager isn’t told whether a member had Nabry+ of their own or received a refund.

The family map belongs to the manager. What a member adds becomes part of the manager’s map and stays on it if the member leaves, is removed, or deletes their account. We can’t pick out a former member’s additions. The manager, or anyone still on the map, can change or delete them. Deleting the manager’s account deletes the family map; members go back to their own maps, and we email them.

What Nabry keeps, and for how long. An invitation holds the manager’s account, the invited email address, when the link expires, and whether and when it was accepted, declined, or revoked. We store only a one-way digest of the link. We delete an invitation 30 days after it is accepted, declined, revoked, or expires, and right away if the manager deletes their account. A membership records which account is on which manager’s map and when it joined. We delete it when the member leaves or is removed, and when either account is deleted.

When we end a subscription and refund it as the Nabry+ terms describe, such as when you switch plans, join a family map, or buy Nabry+ in the iPhone or Android app while you have a nabry.com subscription, we tell our payment processor which payment to refund and the amount. We keep a refund record: the payment processor’s references for the subscription, customer, invoice, payment, and refund; the amount; the time the refund is counted from; the reason; and its status. It holds no card details. We delete it 90 days after the refund succeeds. A refund we have to handle by hand stays on file until we resolve it, then for 90 days. If an invoice on that subscription is still unpaid, we keep the record until that invoice is paid or voided, so a late payment is refunded too. If you delete your account first, the record stays, holding the payment processor’s references but no link to a Nabry account, so the refund still reaches you.

Recent activity

With Nabry+ or Nabry+ Family, your map keeps a short history of recent changes: who added, renamed, archived, restored, or removed a name, a saved home, or a pin, who changed a note (but not what it says), and when. A free map keeps no history. Quick edits in a row by the same person count as one change, and colors and the order of names aren’t recorded. The history stores no names, notes, or addresses of its own. Each entry points at the saved item, so once that item is deleted, its entry no longer shows it. Everyone who can open the map sees the history, including everyone on a family map. It keeps the newest 100 changes from the last 30 days. When the plan ends, it stops recording, and what it kept is deleted within 31 days. When someone deletes their account, leaves a family map, or is removed from one, their part of that map’s history is deleted. Encrypted backups keep it for up to 30 more days.

Property and owner information

Nabry may display property outlines, addresses, and available owner names obtained from public agencies or licensed providers. These records may be incomplete or out of date. Owner names appear only on authorized homes within a member’s home area: for a Nabry+ account, or for the eight nearest eligible homes in a free account’s preview. On a Nabry+ Family map, that area is the one around the manager’s home, for everyone on the map. Nabry administrators may inspect available owner records across covered areas through bounded map views. A private household title replaces the owner label on your map, but it remains a separate private entry and does not change the public source record.

Address display requests and verification letters

Anyone can ask Nabry to mail a one-time code to an address: signed-in members from a home on the map, and anyone through the request form linked from nabry.com/verify. Nabry resolves the mailing address from the public government property record and never mails to a typed address. The request form collects no email address; a signed-in member’s request uses the account email for updates. An address typed into the form is used only to find the matching property record, and we delete it once the request is handled or 90 days after it was submitted. We use the requester’s email address, when there is one, the selected home, and request and delivery details to process the request and prevent misuse. Requesting a letter never creates an account or signs anyone in.

A print-and-mail service provider prints and mails the letter in a sealed envelope. It receives the property’s mailing address from the public record, the recipient name “Current Resident” (never an owner name), and the code with its verification instructions, and keeps mail records under its own retention practices. Entering the code at nabry.com/verify confirms access to mail at the address, not identity, residency, or ownership.

A valid code immediately hides the public-record owner names for that address without deleting the underlying records. The person who entered the code can then keep the name hidden or suggest a household name. Nabry emails the requester when the code is used. A request can also ask for a temporary hide while the letter is in the mail; a Nabry administrator applies it when approving the letter, it lasts until the code expires, entering the code makes it permanent, and an administrator reviews any unconfirmed hide before it ends.

A Nabry administrator reviews each suggested household name before it appears. An approved name appears only to viewers who could otherwise see the public-record name there, never to signed-out visitors. It appears as the name alone, never as the legal owner. A rejected name leaves the address hidden. For an urgent safety request, email support@nabry.com and say it’s urgent; support can act without waiting for mail.

Retention and deletion

We keep information only as long as reasonably needed to provide Nabry, fulfill the purposes described here, meet legal obligations, resolve disputes, and protect the service. Unverified signup links expire after 24 hours, and expired signups are removed within a day after that. We delete a letter requester’s email and request details 90 days after the request closes. Address hides and approved household names keep no link to the requester and remain until a Nabry administrator releases them, including after account deletion. A temporary hide stays linked to its letter request, which holds any requester email, until the hide becomes permanent or the request is deleted 90 days after it closes. We delete a family map invitation 30 days after it is accepted, declined, revoked, or expires, and a refund record 90 days after the refund succeeds or we resolve it, or later while an invoice on that subscription is still unpaid. We delete App Store subscription records with your account. A record of each notice Apple sends us holds only its type and identifier, and we delete it after 30 days. We delete Google Play subscription records with your account, except the purchase token we use to stop its renewals, which we keep until Google confirms, for up to a week. A record of each notice Google sends us holds only its identifier, and we delete it after 30 days. We delete feedback you sent from your account with your account. Signed-in members can permanently delete their account from the account page. If you can’t sign in, contact support@nabry.com to request deletion. Support may block an account’s access before deleting it; its data remains until deletion. Account deletion removes account-owned records, while shared property records follow their source and suppression rules. What you added to someone else’s family map is part of that manager’s map and stays on it. Deleted records leave backups through their normal retention cycle.

Service providers and legal requirements

We may use service providers to operate Nabry, deliver email, print and mail verification letters, host data, process authentication, and process payments. We may disclose information when required by law or when reasonably necessary to protect Nabry, its users, or others. We do not sell your saved names.

Security

We use tested access controls, geographic authorization, encrypted transport, and encrypted backups to protect your information. No system can guarantee absolute security.

Changes and contact

We may update this policy as Nabry develops. Material changes will be posted here. Nabry is operated by Faceted Thought LLC, an Illinois limited liability company doing business as Nabry, at 535 Duane St, Suite 100, Glen Ellyn, IL 60137. Questions, account deletion help, and privacy concerns can be sent to support@nabry.com.